REFUND & RETURNS POLICY + TERMS & CONDITIONS OF SALE

Montech Technologies – Refund, Return & Warranty Terms
Last Updated: November 2025

Thank you for purchasing equipment from Montech Technologies (MontechNG.com).
Our equipment includes both new and professionally tested used/refurbished communication and satellite equipment, including modems, RF gear, routers, switches, encoders, power solutions, and enterprise-grade accessories.

🔧 1. Warranty & Condition of Items

1.1 New Equipment

New equipment is covered by the manufacturer’s official warranty.
Manufacturer warranties supersede our internal warranty terms.

1.2 Used & Refurbished Equipment

Used equipment carries a Montech warranty, depending on item classification:

• Standard warranty: 60 days

• Premium warranty: 6 months

• Extended warranty (selected equipment like Comtech CDM-570L): 1-year replacement

Warranties begin on the date the customer receives the product.

Every used/refurbished item is:

• Fully tested

• Professionally cleaned

• Verified functional

• Sold “ready for deployment”

Each unit may have varied usage history based on source (network acquisitions, teleport clearances, enterprise upgrades, etc.).

💰 2. Payment Terms

• All orders require full payment before shipping.

• We accept bank transfers, credit/debit cards, online gateways, and corporate purchase orders (approved clients).

No equipment ships without payment confirmation.

🚚 3. Shipping, Freight & Duties (Important)

3.1 Shipping Cost

Shipping/freight is NOT included in product pricing.

You will receive a separate official shipping quote based on:

• Destination

• Courier/freight provider

• Weight and dimensions

• Insurance requirement

• Customs documentation

3.2 Duties & Taxes

Buyers are responsible for:

• Customs duties

• VAT

• Import taxes

• Clearance fees

• Port charges

• Any government-imposed import cost

These charges are not refundable under any circumstance.

3.3 Freight Damage

If shipping damage occurs, report within 48 hours of delivery.
We will assist with freight claims.

🔁 4. Returns & Replacements

To request a return under warranty:

1. Email [email protected]

2. Provide proof of purchase

3. Provide description of the issue

4. Provide photos/videos where applicable

4.1 Customer-Paid Return Shipping

Customer pays for shipping back to Montech.

4.2 Montech-Paid Replacement Shipping

If replacement is issued (instead of refund), Montech covers the shipping back to the original customer address.

4.3 Refund Eligibility

Refund may be issued if:

• The item is within warranty

• The defect is verified

• Replacement is not available

Refund excludes:

• Original shipping cost

• Return shipping cost

• Customs/import charges

Refunds are applied to original payment method.

🕒 5. Late or Missing Refunds

If refund is approved but not received:

1. Check your bank account

2. Contact your card issuer

3. Contact your bank (processing delays may occur)

4. Email [email protected]

🔄 6. Exchanges

We only exchange defective or damaged items during the warranty period.

Contact:
📧 [email protected]
We will provide the nearest return address, depending on your region.

📦 7. Return Shipping Instructions

Return address is provided at the time of approval to minimize cost and customs issues.

Customer is responsible for:

• Return shipping cost

• Proper packaging

• Tracking and insurance

We do not guarantee receipt of untracked shipments.

❓ 8. Need Help?

Contact:
📧 [email protected]
📞 +1 804-778-2759
📞 +1 302-492-2440