SHIPPING & FREIGHT POLICY (MontechNG)

Montech Technologies – Shipping & Logistics Policy
Last Updated: November 2025

🚚 1. Shipping Methods

We ship worldwide using:

• DHL Express

• FedEx

• UPS

• Air freight consolidated shipments

• Sea freight (for bulk orders)

• Local delivery (USA only)

📦 2. Processing Time

Orders ship within:

• 1–3 business days for in-stock items

• 3–7 business days for specialized equipment

• Up to 14 days for large network purchases or palletized freight

💵 3. Shipping Cost

Shipping is not included in product prices.

Customer receives:

• A freight quote after purchase

• Option to request custom shipping insurance

• Option to use their own DHL/FedEx/UPS account

🌍 4. International Freight

Customers outside the USA receive:

• Proforma invoice

• Export documents

• Commercial invoice

• Packing list

• Serial number list (when applicable)

Customer must handle:

• Customs clearance

• Duties & taxes

• Local delivery from customs warehouse

📦 5. Lost or Delayed Shipments

If a package is delayed, we help follow up with the courier.
Montech is not responsible for:

• Customs delays

• Strikes/labor disruptions

• Weather delays

• Courier errors

🛡 6. Shipping Insurance

Available upon request
Recommended for high-value equipment such as:

• Modems

• BUCs

• HPAs

• Routers

• Encoders

Uninsured shipments travel at customer risk.

🔄 7. Refused Deliveries

If shipment is refused or returned due to:

• Unpaid duties

• Incorrect address

• Failure to accept delivery

Customer pays:

• Return shipping

• Re-delivery cost

📝 8. Contact

For logistics support:
📧 [email protected]